Shipping policy

Please allow 2-3 working days for us to prepare your order. For rush and priority requests please contact us and we will find the best solution for you.

CANADA WIDE via Canada Post:

Standard Shipping - 5-7 business days 

Express Shipping - 1-3 business days

US International (outside of Canada) via Chit Chats (USPS Standard): 

Free Standard Shipping - 3-5 business days

Express Shipping - 2-3 days 

International (Beyond USA) via Chit Chats, Canada Post, DHL

Standard Shipping - 4 - 48 Business Days

Express Shipping - 6 - 10 Business Days

Can take up to 1-2 months depending on what shipping method is chosen. For priority International mailing please email us and we will try our best to get the items to you as soon as possible.

Delivery time (approximate)

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
 

Eligibility for a return

Item must be in the same condition that you received it, unworn and in its original packaging. All returns will be inspected and Items that have been used will not be accepted. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.

Please contact us at doncloisonne@gmail.com in regards to a return and instructions.